Terms & Conditions
1) Acceptance of Terms
By accessing or using the Skyroll Casino New Zealand website or mobile application (collectively referred to as the “Services”), you agree to be bound by these Terms & Conditions, along with our Privacy Policy and any game- or promotion-specific terms displayed on the platform. These Terms represent a legally binding agreement between you and Skyroll Casino. If you do not agree with these Terms, you must immediately discontinue use of the Services.
Skyroll Casino New Zealand operates under a verified international gaming licence and complies with all applicable New Zealand gambling and consumer protection regulations. We reserve the right to update these Terms at any time to reflect legal, regulatory, or operational changes. The “Last Updated” date shown on this page indicates the current version in effect. By continuing to use our Services after an update, you confirm your acceptance of the revised Terms.
a) Contract Formation
Your contract with Skyroll Casino becomes effective when you create an account or, if earlier, when you first access the Services. You confirm that you have read, understood, and agreed to these Terms and that you have the legal capacity to do so. If you are acting on behalf of another individual or entity, you represent that you have full authorisation to bind them to this agreement. We may request proof of such authority at any time, and failure to provide it may result in suspension or termination of your account.
b) Changes to Terms
We may modify these Terms periodically to comply with new laws, regulatory updates, or platform developments. Significant changes that affect your rights will be communicated through email or on-site notifications. If you disagree with the revised Terms, you must cease using the Services and close your account. Continued use of Skyroll Casino New Zealand after changes take effect constitutes acceptance of the updated Terms.
2) Eligibility and Geographic Restrictions
The Services provided by Skyroll Casino New Zealand are available only to individuals who are eighteen (18) years or older and legally permitted to participate in online gambling within New Zealand. By creating an account and using the Services, you confirm that you meet these eligibility requirements and are acting on your own behalf.
We employ strict age-verification and geolocation technology to ensure compliance with New Zealand gambling laws. Accounts that breach these requirements — including the use of false information or unauthorised access — may be suspended or permanently closed. Any winnings or bonuses associated with such activity may be forfeited. Skyroll Casino reserves the right to refuse access or service where required by law or in cases of suspicious behaviour.
a) Age Verification
During registration and at certain intervals, Skyroll Casino may require valid identity documentation to confirm that you are at least 18 years old and located within New Zealand. Until verification is completed, certain features such as withdrawals may be restricted. Providing false or altered documents is strictly prohibited and may result in account termination or reporting to relevant authorities.
b) Legal Compliance
Players are prohibited from using VPNs, proxy servers, or any form of geolocation masking to bypass regional restrictions. You are solely responsible for ensuring that your participation in online gambling complies with the laws of your jurisdiction. Skyroll Casino New Zealand is not liable for any consequences resulting from illegal access or misuse of our Services. You are also responsible for declaring and paying any taxes that may apply to your winnings under New Zealand law.
3) Account Registration and Security
To access our Services, you must create a personal Skyroll Casino account with accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. Account sharing is not allowed, and we strongly recommend using a unique, secure password and enabling additional verification features where available.
If you suspect unauthorised access to your account, you must contact our support team immediately. Skyroll Casino reserves the right to suspend, investigate, or close any account believed to be compromised, misused, or operating in breach of these Terms. We are not liable for losses resulting from failure to maintain your account security.
a) Single-Account Policy
To ensure fair play and platform integrity, Skyroll Casino New Zealand enforces a strict one-account-per-player policy. Each person, household, IP address, or device is allowed only one active account. Duplicate or linked accounts may be suspended, and any bonuses or winnings associated with them may be forfeited. If you believe your account was flagged in error, you may contact customer support and provide proof of identity for review.
b) Security Measures
We use advanced security systems, including encryption, device recognition, and automated fraud detection tools, to protect player information and maintain platform safety. By using our Services, you consent to these protective measures. If irregular or suspicious activity is detected — such as multiple device logins, location inconsistencies, or fraudulent payments — your account may be temporarily locked pending review. To restore full access, verification may be required to confirm your identity and payment ownership.
4) Verification (KYC) and Anti-Money Laundering (AML) Compliance
To comply with international and New Zealand anti-money laundering and responsible gambling regulations, Skyroll Casino conducts Know Your Customer (KYC) checks on all players. You agree to provide accurate documents such as government-issued identification, proof of address, and payment method verification when requested. Failure to complete these checks may lead to account restrictions, suspension, or closure.
a) Source of Funds and Wealth Checks
In certain circumstances, Skyroll Casino New Zealand may request information to verify the legal source of your deposited funds. This could include bank statements, proof of income, or other financial documentation. These checks are conducted discreetly, and access to the data is restricted to authorised compliance personnel. If the origin of funds cannot be verified, Skyroll Casino may impose deposit limits, withhold withdrawals, or close the account in line with regulatory obligations.
b) Sanctions and Risk Screening
To uphold our compliance with international standards, Skyroll Casino screens all users against sanctions and politically exposed person (PEP) lists. If a match is found, enhanced due diligence will be conducted to confirm legitimacy. Where required by law, services may be suspended or terminated to ensure full compliance with legal and ethical standards.
5) Deposits, Withdrawals, and Payment Methods
All deposits and withdrawals must be made in New Zealand Dollars (NZD) through payment methods approved on our platform. You may only use payment instruments registered in your own name. Transaction limits, fees, and processing times may vary depending on the method and provider.
Withdrawals are typically processed using the same method as your deposit, subject to verification and anti-fraud checks. Bonus-related winnings may be subject to wagering requirements or specific withdrawal conditions. Skyroll Casino New Zealand strives to process payments quickly, but the duration may vary based on verification status or compliance reviews.
a) Chargebacks and Reversals
Initiating a chargeback without contacting our support team first constitutes a breach of these Terms. If this occurs, we may suspend your account and recover any associated fees or administrative costs. Relevant transaction details may be shared with payment processors to resolve the dispute efficiently.
b) Withdrawal Processing
Withdrawal requests are handled promptly, typically within two to five business days. However, additional identity verification may be required to release funds securely. If inconsistencies or irregular activity are detected, processing may take longer to ensure compliance and player protection. You will always be informed if further steps are required to complete your transaction.
6) Bonuses, Promotions, and Loyalty Programme
Skyroll Casino New Zealand offers a range of bonuses and promotional campaigns designed to reward both new and loyal players. Each offer — including welcome bonuses, free spins, reload bonuses, and cashback promotions — is subject to specific terms such as eligibility, wagering requirements, and time limits. By claiming a bonus, you agree to comply with the rules outlined for that promotion.
a) Wagering Requirements
Most bonuses have wagering requirements that specify how many times the bonus amount (and sometimes the deposit) must be wagered before withdrawal. Game contribution percentages vary, with slots generally counting 100% toward wagering and table games contributing less or being excluded altogether.
b) Bonus Misuse
Any attempt to exploit promotions through unfair play — such as creating multiple accounts, placing minimal-risk bets, or using automated strategies — is strictly prohibited. If Skyroll Casino detects irregular activity, it reserves the right to void the bonus, cancel associated winnings, and restrict participation in future promotions.
7) Game Rules, RNG, and Fair Play
All games available at Skyroll Casino New Zealand are provided by licensed and reputable software developers. Each game operates under a certified Random Number Generator (RNG) that ensures fair, random, and unbiased results. Independent testing agencies regularly audit our systems to verify compliance with fairness and technical standards.
Detailed information on paytables, rules, and game features is provided within each title. Occasional maintenance, updates, or network interruptions may temporarily affect game availability, but these do not alter outcomes already logged on our servers. In the event of a technical issue or interruption, affected wagers will be resolved based on recorded game data.
a) Malfunctions and Errors
If a technical malfunction, system failure, or payout error occurs, Skyroll Casino reserves the right to void affected bets and restore balances to their correct state. The phrase “malfunction voids all pays and plays” applies where specified by the provider. Attempts to intentionally exploit errors or software glitches may result in forfeiture of winnings and permanent account suspension.
b) Prohibited Conduct
Collusion, automated play (bots), and any form of unfair advantage are strictly forbidden. Skyroll Casino New Zealand employs both automated detection tools and manual monitoring to identify fraudulent activity. Players found violating these terms may have their accounts closed and funds withheld.
8) Responsible Gaming and Player Protection
Skyroll Casino New Zealand is committed to promoting responsible gaming and providing a safe environment for every player. We recognise that gaming should always remain a source of fun and entertainment, not stress or harm. To support this, we provide a range of tools that empower players to manage their habits and maintain control over their activity.
We encourage players to set deposit limits, session reminders, or cooling-off periods through their account settings. Self-exclusion is also available for those who wish to take a longer break from gaming. Our team monitors gameplay patterns using secure analytical systems to identify potential signs of risky behaviour. If concerning activity is detected, we may contact you privately to offer support and guidance.
In addition, Skyroll Casino partners with trusted organisations such as GambleAware and Gambling Helpline New Zealand to offer confidential help for players who may need professional assistance. All interventions are handled with discretion and respect. Our priority is to ensure that gaming remains enjoyable, safe, and balanced for every member of our community.
9) Intellectual Property Rights
All content featured on the Skyroll Casino website and mobile app — including text, images, graphics, audio, video, logos, software, and trademarks — is the exclusive property of Skyroll Casino or its licensors. These assets are protected under international copyright and intellectual property laws.
Players are granted a limited, non-transferable licence to use the platform for personal entertainment only. Any attempt to copy, reproduce, distribute, modify, or reverse-engineer parts of the website or games without written consent is prohibited and may result in legal action.
a) User-Generated Content
If you choose to submit feedback, reviews, or testimonials, you grant Skyroll Casino a royalty-free, perpetual licence to use, reproduce, or display that content for promotional and operational purposes. Submitted material must not contain offensive, defamatory, or illegal content, and we reserve the right to remove or modify user submissions that violate these standards.
b) Third-Party Rights
Some elements of our platform, such as game titles or software logos, belong to third-party suppliers. You may not use or reproduce these assets without explicit authorisation. Skyroll Casino ensures all partners comply with intellectual property regulations and licensing agreements.
10) Suspension and Termination
Skyroll Casino New Zealand reserves the right to suspend or terminate accounts at its sole discretion if any breach of these Terms, fraud, or misuse of Services is detected. Accounts may also be closed due to prolonged inactivity or at the player’s own request. During suspension, access to deposits, withdrawals, and gameplay may be temporarily restricted.
We will always make reasonable efforts to inform players of suspension reasons unless restricted by law or investigation. Termination of an account may result in the cancellation of bonuses, loyalty rewards, and active game sessions.
a) Grounds for Suspension
Accounts may be suspended for a variety of reasons, including suspicious transactions, chargebacks, multiple account creation, or unauthorised use of third-party payment details. These measures are taken to protect both the player and the integrity of Skyroll Casino.
b) Account Closure Effects
If your account is permanently closed, all verified funds (excluding those linked to fraudulent or restricted activity) will be returned using the registered payment method. Skyroll Casino may restrict re-registration where closure resulted from serious misconduct or regulatory breaches.
11) Limitation of Liability
Skyroll Casino provides its Services “as is” and does not guarantee uninterrupted or error-free performance. While every effort is made to ensure system reliability, occasional downtime or maintenance may occur. To the fullest extent permitted by New Zealand law, Skyroll Casino and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services, including loss of data, profits, or winnings.
a) Service Interruptions
Temporary disruptions may occur due to technical maintenance, updates, or internet issues beyond our control. Skyroll Casino is not responsible for losses resulting from connection problems or device malfunctions. Bets placed before an interruption will be honoured based on server records.
b) Third-Party Links
Our website may contain links to external platforms not operated by Skyroll Casino. We are not responsible for the content, policies, or reliability of third-party services. Use of external websites is entirely at your own risk, and players are encouraged to review their privacy and security terms before engaging with them.
12) Disclaimers and Force Majeure
Skyroll Casino New Zealand is not liable for delays, disruptions, or failures caused by events beyond our reasonable control, such as natural disasters, government restrictions, internet outages, or strikes. In such cases, Services may be temporarily suspended until normal operations can resume.
a) Technical Limitations
Although Skyroll uses modern infrastructure and advanced technology, continuous availability cannot be guaranteed. Players must ensure that their devices and internet connections are compatible with the platform. We are not responsible for losses caused by outdated software or hardware.
b) Legal and Regulatory Changes
If regulatory conditions or New Zealand gambling laws change in a way that affects the operation of Skyroll Casino, we may suspend or discontinue certain Services without notice. Players in affected regions will be allowed to withdraw available balances as required by law.
13) Dispute Resolution and Governing Law
These Terms & Conditions are governed by the laws of New Zealand. In case of a dispute, players agree to first contact Skyroll Casino’s support team to attempt informal resolution. If the issue remains unresolved, it may be referred to an approved Alternative Dispute Resolution (ADR) provider.
All legal proceedings, if necessary, shall take place under the jurisdiction of New Zealand courts. Group or class actions are not permitted, and each dispute must be handled individually.
a) ADR and Mediation
Skyroll Casino works with recognised, independent dispute resolution organisations in New Zealand to handle unresolved complaints fairly and impartially. ADR decisions are made based on evidence and are binding once agreed to by both parties.
b) Informal Resolution
Most disputes can be resolved quickly through direct communication with our support team. We encourage players to raise any issues promptly so they can be addressed efficiently before escalating further.
14) Modifications and Updates
Skyroll Casino New Zealand reserves the right to amend these Terms & Conditions at any time to align with legal updates, industry changes, or platform improvements. Any updates will take effect upon publication on the website, with the revised “Last Updated” date displayed at the top of the page. Players will be notified of significant amendments via email or in-platform announcements.
If you disagree with any changes, you must stop using our Services and close your account. Continuing to access the platform after updates indicates acceptance of the new Terms.
15) Contact and Support
If you have any questions or concerns about these Terms & Conditions, our dedicated customer service team is available 24/7 to assist you. Support can be reached via live chat, email, or through the Help Centre on our website.
All communication and documentation are handled in English, which will serve as the official language for all contractual and legal matters. If any section of these Terms is deemed invalid or unenforceable by a court, the remaining provisions shall remain fully effective.
By using Skyroll Casino New Zealand, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. Your continued participation signifies acceptance of our commitment to providing a safe, fair, and responsible online gaming experience.